FAQ
Q: What is sort of payment method do you accept ?
A: We accept credit card payment via VISA, Mastercard, American Express. We also accept payment via Paypal. If you wish to pay by cheque or direct bank transfer, please contact us for more details
Q: How do I know my order was dispatched? Does my order come with a tracking number?
Q: Can I return my order and get a refund if I don't need it anymore or I don't like it?
A: Yes, with our no question asked refund policy, all you need to claim your refund is to fill out an authorisation form. Once we have received your request we will send you the details of the return and refund, including the parcel return address. Please note, we are ONLY able to refund the cost of your product and we are NOT responsible for shipping costs.
Q: What should do I do if I haven't received my order, even though I have been waiting for 14 working days?
A: Please check with your local post office using your tracking number and your personal details, as your parcel may be waiting there. If no parcel is there, please contact us and we will lodge an investigation with Australia Post. Once we have confirmed your parcel has been lost on the way, we will either fully refund you (including the postage you have paid) or send a replacement.
Q: What should I do when I received an order and some of the items are broken?
Q: Can I pick up my order instead of you posting it to me?
A: Unfortunately we are an online store only. Therefore we do not provide a pick up service.
More questions contact us by live chat , Email, Phone .
A: We accept credit card payment via VISA, Mastercard, American Express. We also accept payment via Paypal. If you wish to pay by cheque or direct bank transfer, please contact us for more details
Q: How long will it take me to get my order?
A: It depends on your location. We use Australia Post as our delivery service. For more information regarding shipping time, please refer to their website -www.auspost.com.au. Generally, for major cities, it may take 2-3 working days. However for more remote areas, it may take up to 10 working days.
A: It depends on your location. We use Australia Post as our delivery service. For more information regarding shipping time, please refer to their website -www.auspost.com.au. Generally, for major cities, it may take 2-3 working days. However for more remote areas, it may take up to 10 working days.
Q: Do you provide express service ?
A: Yes we do. Extra shipping costs will be charged. Please contact us for exact costs.
A: Yes we do. Extra shipping costs will be charged. Please contact us for exact costs.
Q: How do I know my order was dispatched? Does my order come with a tracking number?
A: Once you have made your order, we will send you an email to inform your order status (through the use of a tracking number) and when the payment was received. The tracking number will also allow you to see when your order has arrived it your local post office. You may access this feature through the Australia Post website.
Q: Can I return my order and get a refund if I don't need it anymore or I don't like it?
A: Yes, with our no question asked refund policy, all you need to claim your refund is to fill out an authorisation form. Once we have received your request we will send you the details of the return and refund, including the parcel return address. Please note, we are ONLY able to refund the cost of your product and we are NOT responsible for shipping costs.
Q: What should do I do if I haven't received my order, even though I have been waiting for 14 working days?
A: Please check with your local post office using your tracking number and your personal details, as your parcel may be waiting there. If no parcel is there, please contact us and we will lodge an investigation with Australia Post. Once we have confirmed your parcel has been lost on the way, we will either fully refund you (including the postage you have paid) or send a replacement.
Q: What should I do when I received an order and some of the items are broken?
A: Please contact us ASAP and provide us with photo evidence. Once confirmed by one of our staff members, we will either send you a replacement or refund.
Q: Can I pick up my order instead of you posting it to me?
A: Unfortunately we are an online store only. Therefore we do not provide a pick up service.
More questions contact us by live chat , Email, Phone .
